Q. I'm sick and/or have COVID-19 - what can I do?
A. If you are sick, you must stay home.  Please contact the box office immediately to request a ticket exchange by calling 250-374-5483. Our phone line is also open 1-hour prior to performances at the door (call and press option 7).

Q. Are tickets refundable or exchangeable?
A. Every presenter determines their exchange and refund policies. Fees may apply.  Please contact KL!BO for specific show information regarding refunds.

Q.What can I expect at the Sagebrush Theatre?
A. Please visit the Sagebrush Theatre's website regarding typical house policies and expectations, in place for most events.

Q. How do I get my tickets?
A. The Box Office is pleased to offer print-at-home tickets - which may be displayed on your smartphone - for entry to performances.  Tickets may be mailed for a small processing fee. Please contact the box office for further details.

Q.What COVID-19 Policies are in effect?
A. 

Our Commitment to Care

We are thrilled to welcome you back into the theatres in the 2021/22 Season! Being apart the past 18 months has been difficult, and while we are excited to gather together again, we know that there may still be challenges ahead. As we transition back to live performance and audiences this season, things may continue to look a little different for awhile. Through it all, know that the safety and comfort of our patrons, artists, and staff will remain at the forefront of all we do.

As circumstances evolve throughout in the coming months, we will continue to follow public health guidelines and provide ongoing updates to keep everyone safe and secure.

PLEASE NOTE THE FOLLOWING CURRENT RESTRICTIONS:

Proof of vaccine is currently required to attend all performances and events. The Province of British Columbia requires that all persons age 12 and older attending this performance present proof of vaccination AND valid government-issued photo ID, prior to entry to the venue. For additional information please visit the Province of BC website.

Seating capacity is limited. As of October 2021, and in keeping with current health orders, seating capacity is set at 50%, with patrons spaced evenly throughout the theatre.

The wearing of masks is mandatory for everyone age 12 and over. Mask are required while in the theatre, including lobbies, common spaces, and while in your seat when not eating or drinking.

While you are in the theatres, please be respectful of other patrons’ comfort and space:

- Please stay home if you are ill. If you cannot attend a performance due to illness, please contact our Box Office to arrange a ticket exchange.

- Respect the personal space of others and try to maintain 6ft distance when possible.

- Wash your hands and/or use provided hand-sanitizing stations.

We promise to notify subscribers and ticket holders if we make any changes to seating, capacity, or safety protocols prior to the performance.  Stay tuned for more details, FAQ’s, and updates around safety protocols and restrictions.

Need more information? Contact us for details.